About this Privacy Policy
Banabbowa Global Services Limited (“Banabbowa”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you:
- Visit our website.
- Request a shipping quotation.
- Register or track a shipment.
- Contact our customer-support team.
- Use any other Banabbowa logistics service.
Our website addresses may include:
banabbowaglobalservicesinc.com banabbowaglobalservicesinc.org
Information We Collect
Information you provide
We may collect:
- Full name.
- Email address.
- Telephone or WhatsApp number.
- Company name.
- Collection and delivery addresses.
- Origin and destination countries.
- Cargo description, quantity, weight and dimensions.
- Preferred shipping method.
- Shipment dates and delivery instructions.
- Messages, enquiries and customer-support communications.
- Documents required for customs, transport or regulatory purposes.
Shipment And Tracking Information
When registering or managing a shipment, we may process:
- Tracking number.
- Shipment status and movement history.
- Origin, destination and current location.
- Service type.
- Estimated delivery date.
- Package description.
- Customer contact details.
- Customs and delivery information.
- Internal operational notes.
Private customer contact information and internal staff notes are not intended to appear on the public shipment-tracking page.
Technical Information
Our website and hosting systems may automatically collect:
Cookie and session information. Internet Protocol address. Browser and device type. Pages visited. Referring website. Login and access times. Website error and security logs.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
How We Use Personal Information
We use personal information to:
- Prepare and respond to quotation requests.
- Register, manage and deliver shipments.
- Provide shipment-tracking updates.
- Communicate with customers.
- Arrange freight, customs clearance, warehousing and delivery.
- Verify shipment details and documentation.
- Prevent fraud, misuse and security incidents.
- Maintain business, customs and financial records.
- Comply with applicable legal and regulatory requirements.
- Improve our website and customer service.
- Send marketing messages where the customer has agreed to receive them.
We will not use personal information for an unrelated purpose without an appropriate legal basis or additional notice.
Legal Basis For Processing
Depending on the circumstances, we process personal information because:
It is necessary for legitimate business, fraud-prevention or security purposes, where permitted by law. It is necessary to provide a requested quotation or service. It is necessary to perform a contract with the customer. We have a legal or regulatory obligation. The customer has given consent.
Sharing Personal Information
We may share necessary information with:
- Banabbowa offices and authorised employees.
- Airlines, shipping lines and road carriers.
- Customs brokers and clearing agents.
- Warehouses, consolidation centres and delivery partners.
- Government, customs and regulatory authorities.
- Insurance providers.
- Website-hosting, email and information-technology providers.
- Accountants, auditors, lawyers and professional advisers.
- Law-enforcement agencies where legally required.
We only disclose information reasonably necessary for the relevant service or legal purpose.
Banabbowa does not sell customers’ personal information.
International Transfers
Shipping services may require information to be transferred between the shipment’s origin, transit and destination countries.
Where personal information is transferred outside China, Canada, UAE, India, Turkey & The East African Community Countries, we will take reasonable steps to ensure that it is used for the intended logistics purpose and handled with appropriate confidentiality and security protections.
China, Canada, UAE, India, Turkey & The East African Community Countries PDPO advises organisations to conduct appropriate checks before transferring personal information outside Uganda.
Customs And Identification Documents
Certain shipments may require passports, identification documents, invoices, permits, certificates or other customs documentation.
We will request such documents only when reasonably necessary for:
- Shipment processing.
- Customs clearance.
- Regulatory compliance.
- Identity or ownership verification.
- Fraud prevention.
Customers should not send unnecessary identification or confidential documents through public website forms.
Cookies
Our website may use cookies and similar technologies for:
- Website functionality.
- Login security.
- User preferences.
- Performance and error monitoring.
- Traffic analysis, where enabled.
Essential cookies may be necessary for the website to operate. Optional analytics or marketing cookies should only be activated and disclosed where appropriate.
WordPress provides privacy tools and suggested policy information, but website owners remain responsible for ensuring that the final policy accurately reflects their themes, plugins and third-party services.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete the requested service.
- Maintain shipment and customer-service records.
- Resolve disputes and complaints.
- Meet accounting, tax, customs, insurance and legal obligations.
- Prevent fraud and protect the business.
When information is no longer required, it may be securely deleted, destroyed or anonymised.
Security
We use reasonable administrative, technical and organisational measures to protect personal information against:
- Unauthorised access.
- Loss or destruction.
- Improper disclosure.
- Alteration.
- Misuse.
However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.
Your Privacy Rights
Subject to applicable law, you may request:
- Confirmation of whether we hold your personal information.
- Access to your personal information.
- Correction of inaccurate information.
- Blocking, deletion or destruction of information where legally permitted.
- That we stop using your information for direct marketing.
- Withdrawal of consent where processing depends on consent.
- Information about how your personal data is being used.
China, Canada, UAE, India, Turkey & The East African Community Countries PDPO recognises rights including access, correction, blocking, erasure, protection from direct marketing and the right to file a complaint.
We may need to verify your identity before completing a request.
Children’s Information
Our website and logistics services are not directed at children. We do not knowingly collect personal information directly from children without appropriate authority from a parent, guardian or responsible adult.
Third-Party Websites
Our website may contain links to third-party websites, social-media platforms, payment services or carrier websites.
Those third parties operate under their own privacy policies. Banabbowa is not responsible for how independent third parties process information submitted directly to them.
Changes To This Policy
We may update this Privacy Policy when our services, website systems or legal obligations change.
The latest version will be published on this page with an updated revision date.
Contact Us
For privacy questions, corrections or personal-data requests, contact:
Banabbowa Global Services Limited/ Banabbowa Global Services Inc
Address: Thobani Center, Plot 11, Kampala Road, P.O BOX 202578, Kampala-UG
Privacy email: Info@banabbowaglobalservicesinc.com
Telephone: +256 740 068 946
Data Protection Officer/Privacy Contact: Mr. Habibu Kushemererwa/Director & Corp . Sec
You may also submit a complaint to Uganda’s Personal Data Protection Office if you believe your personal information has been handled unlawfully. The PDPO is Uganda’s data-protection regulator and investigates complaints under the Act.